The Ramp Department
The ramp department within the ASTONSKY terminal includes the positions of ramp agent and ramp manager, who perform functions that are essential to the airport activity.
Under the instructions of the ramp manager, the ramp agent is responsible for the operation of the ramp service. The main objective of this department remains safety and customer satisfaction. The main interlocutors are the customers and the pilots. The key words for these positions are: good relational skills, reactivity, organization and anticipation. Within the airport terminal, the ramp department aims to :
- Guide aircraft on arrival and departure,
- Load and unload luggage,
- Securing aircraft,
- Provide services to aircraft (drinking water, toilet emptying…),
- Aircraft towing (inter parking or hangar).