The Flight Operations Department
Under the supervision of the Director of Customer Service, and in collaboration with the sales and reception teams, the operations department welcomes, informs and advises customers by providing an irreproachable quality of service. From the position of Scheduler to the position of Operations Manager, the main missions of the department are the following :
- Organize, structure and prepare flight schedules according to the procedures in force: manage reservation slots, registration for exams, ensure aircraft availability with the department concerned,
- Take care of customers’ flight reservations and cancellations,
- Manage invoicing and collections, process reminders, administer agreements,
- Represent the company at various trade shows and events (Salon International du Bourget, France Air Expo, etc.).
Profile and skills
In order to apply for the positions in the Operations Department (Scheduler or Operations Manager), it is essential to demonstrate that you have the necessary skills and experience:
- Excellent presentation and elocution, a natural sense of contact,
- Reactivity, dynamism and proactive listening,
- A permanent search for customer satisfaction,
- Initiative, organization, rigor and punctuality,
- Team spirit, confidentiality and discretion,
- Responsibility and autonomy within a dynamic company whose facilities are open 7 days a week,
- Ambition, in order to evolve within the company.
